Program Manager / Delivery Manager (eLearning)

Permanent
Mumbai
Posted 1 Week ago

Job Description:

  • Involved in pre-sales activities, responding RFP and RFI. Preparing proposal documents, project scoping, budgeting, planning, resourcing for prospective customers.
  • Contribute in defining and executing the processes & methodologies at an organizational level.
  • Defining service standards and guidelines that serve as a benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.
  • Effectively manage account level delivery and growth (starting from resource planning, work prioritization, stakeholder involvements etc.)
  • Lead project managers/Sr project managers and team members, foster their professional development and growth, and promote teamwork and cooperation.
  • Interact and maintain relationships with internal and external customers along with taking action to direct the analysis and provide solutions to complex problems.
  • Tracking project data for the department and presenting revenue; profitability analysis for Senior Management reviews
  • Strategizing for transition of Projects and Knowledge from off-shore as well on-shore.

Desired Profile:

  • Proven track record of handling multiple projects/programs from eLearning industry
  • At least 4+ years of experience in managing Higher Ed clients
  • Adaptable and flexible, able to rapidly assimilate new concepts, technologies, industries and cultures
  • Expertise across Operations, Customer Service, Pre-Sales, Project Management, Service Delivery and People Management¬†
  • Exposure to international customers (US and Europe)
  • Effective written and telephonic conversation skills in English.

Job Features

Job CategoryFull Time
Job TypePermanent
LocationMumbai / Pune
QualificationAny Graduate
Min Experience14 years

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