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Case Study

Hurix Digital Aids a Leading Global Financial Firm's Journey to Complete Inclusivity

Client Overview

Our client is a leading global financial services firm specializing in wealth management, investment banking, and asset management, managing assets worth billions and serving millions of clients worldwide.

The Challenge

Accessibility is paramount, knowing that 1 out of 6 individuals face some form of disability.
Our client faced the urgent challenge of ensuring their online banking platform was fully accessible to users with disabilities, adhering to the stringent WCAG 2.1 AA standards. The requirements included:
  • Ensuring easy navigation for visually impaired users.
  • Allowing users to navigate the platform without a mouse or trackpad.
  • Enhancing readability for users with visual impairments.
On top of these requirements, they also looked to equip their development team with detailed knowledge of best accessibility practices to sustain these norms long-term.

Our Solution

Hurix Digital implemented a cohesive accessibility strategy to transform the client’s online banking platform into an inclusive digital environment. Our approach included:

1

Comprehensive Accessibility Audit

  • We conducted detailed code reviews and identified key areas that needed improvisation. We also utilized code review with various assistive technologies to ensure real-world applicability.

2

Custom Widget Development

  • We developed and integrated custom widgets designed to meet accessibility standards without compromising functionality or aesthetics.

3

Extensive Training and Workshops

  • We organized extensive workshops and training sessions for the client’s development team. Their large team of developers was empowered to integrate accessibility seamlessly into their workflow.

The Result

Our strategic interventions yielded remarkable results like:

  • The online banking platform now fully adheres to the highest accessibility standards.
  • The platform’s improved accessibility features have significantly elevated the user experience for a more inclusive environment for all customers.
  • Reported a massive improvement in customer satisfaction, with positive feedback on a more user-friendly experience pouring in from all types of users.
  • Mitigated legal risks, safeguarded its reputation, and demonstrated its commitment to inclusivity.
  • The development team is now equipped with the knowledge and skills to uphold accessibility standards independently.

Hurix Digital’s ongoing efforts have produced these results to ensure ongoing compliance and innovation.

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